Hi Team Titleist,
I am writing this to seek advice or assistance from the community and Titleist staff regarding a warranty issue with my new GT3 Driver.
I am a loyal Titleist user, and my current setup is a GT3 (9.0°) factory-built with a Fujikura Ventus Black 6S shaft. Recently, during a normal practice session, I discovered a structural hairline crack developing on the crown/seam area. As shown in the attached photos, the head is in pristine condition with no sky marks, no impact abuse, and no signs of misuse. This clearly appears to be a material or bonding failure on the new thermoformed crown.
However, I am currently stuck in a frustrating "warranty loop" in Ontario, Canada:
1. The Retailers: I visited local Golf Town locations, but they declined to facilitate the shipping/inspection because the club was originally purchased abroad (Japan spec), despite it being a 100% authentic Titleist product and a brand-new model.
2. Titleist Canada Support: When contacting support, I was told that all claims must go through an authorized retailer.
Since the GT3 is Titleist’s global flagship and is well within its warranty period regardless of the purchase date (due to its recent launch), I am disappointed that I cannot find a way to have the head inspected by the manufacturer.
I am a local resident and am more than happy to pay for the shipping costs to the Newmarket facility myself. I just need a Direct Return Authorization (RA) to ensure the product reaches the right hands for a fair evaluation.
Has anyone else in the community dealt with this "retailer-manufacturer loop"? Any guidance from the Titleist Consumer Relations team here would be greatly appreciated.
Thank you for your time and for making the best clubs in the game.

